Conflict prevention, management and consequences
European Distance Education Secondary School offers a lecture
"Conflict prevention, management and consequences" - 8 hours
Possibility to organize lectures in your premises. Lecture is read in Latvian.
Lecture price 25.00 EUR per participant
Apply: 22038287, firstname.lastname@example.org
The ability to solve conflicts is important for everyone, because conflicts can serve as the best solution, the best ideas for the development of a tool. At the seminar, you will improve your competencies, how to react in stress and conflict situations, as well as develop the ability to evaluate things objectively. Improve your understanding of conflict management and recovery, and learn how to handle confrontational situations, not to lose control of the situation, and find a successful solution.
Mg.psych. Arnis Kauķis
Marketing psychologist, lecturer, manager. With years of professional experience as a lecturer in business planning, management theory, personnel management, communication psychology as well as communication and motivation, stress management courses. Has participated and gained experience in various international projects as well as author of several books, among them: “Kā vadītājam saprasties ar padotajiem un kā padotajiem izprast vadītāju” (eng. - Ūnderstanding between manager and subordinates and vice versa", „Es gribu savu salonu” (eng. - “I want my salon”), “Pirmais iespaids vai kā panākt atkārtotu tikšanos” (eng. - “First impression or how to get 2nd appointment”).
In the program:
- Conflict escalation: subordinate - manager, service staff - client, colleague - colleague;
- Practical conflict prevention, day-to-day action models;
- Possible errors in the application of penalties;
- Post-conflict normalization;
- Stress Management Models;
- Emotional self-regulation.
Lecture venue: Lomonosova 1k-4, Riga, or in your premises